Returns and Exchanges Policy

At Golden Essentials, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to make the return or exchange process as seamless as possible.

How do I return an item?

If you’d like to return an item, please follow these steps:

1. Contact our support team at support@goldenessentials.com with your order number and reason for the return.

2. We’ll provide you with detailed instructions and the return address.

3. Ship the item back in its original condition and packaging.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

What is your return policy?

• Items can be returned within 30 days of receiving your order.
• Returned items must be unused, in their original packaging, and include all accessories or components.
• Certain items, such as personalized or final sale products, may not be eligible for return. These exclusions will be noted in the product description.

How do I exchange an item?

If you need a different size, color, or product, please follow these steps:

1. Contact us at support@goldenessentials to request an exchange.

2. Ship the original item back to the provided address.

3. Once we receive the item, we’ll process the exchange or issue a store credit if the new item is unavailable.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your package. Provide your order number and photos of the issue to support@goldenessentials.com We’ll resolve the issue quickly by offering a replacement or refund.

Who covers the return shipping cost?

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items).
• For exchanges, shipping for the replacement item will be covered by us.

How long does it take to process a return or exchange?

Once we receive your returned item, we’ll inspect it and process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method or as store credit, depending on your preference.

Can I cancel my order?

If your order hasn’t been processed or shipped, you can cancel it by contacting us at support@goldenessentials.com If the order has already been shipped, please refer to our return policy.

Important Notes

• Ensure that your return package is securely packed to avoid damage during transit.
• Keep the tracking number for your return shipment until the process is complete.

If you have any questions or need further assistance, please don’t hesitate to reach out to us at support@goldenessentials.com We’re here to help! 🌟